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DIGITALCINEMA Purchase Policy

Refund & Returns

  • If the return is due to a defective product Digital Cinema will gladly exchange it for a new unit at no cost to our customers as per our DOA policy. All returns for non-defective products may result in a (25%) restocking fee. This fee covers any delivery, redirection, financial and handling cost that we incur as a result of the return. All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided to you by Digital Cinema on authorisation. This number must be clearly written on the return label when sending back the goods.
  • Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by Digital Cinema personnel).
  • In cases when we authorise a return we recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Digital Cinema will not be responsible for parcels lost or damaged in transit if you choose not to insure.
  • Cancellation of orders must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers, held or shipped by our warehouse may result in the customer paying (25%) restocking charges. This fee covers any delivery, redirection, financial and handling cost that we incur as a result of the cancellation.

DOA Returns 

  • If your product fails within the manufacturer's DOA period (usually 14 days) Digital Cinema will offer an immediate replacement with a new unit following the return of the failed unit.
  • All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided by Digital Cinema on authorisation. This number must be clearly written on the return label when sending back the goods.
  • Digital Cinema will organise and pay (within 14 days)  for the faulty product to be picked up by a courier service up during normal business hours. It is the customer’s responsibility to ensure that they are available during these times.
  • If returning under DOA, and the product is not directly replaceable, Digital Cinema will replace the item with a similar product or offer a refund at our discretion.
  • Once an item has been returned, and confirmed as faulty, a replacement will be shipped to you at no extra charge.

Warranty Claims

  • If your product fails within the warranty period but after the DOA period (usually 14 days), Please contact Digital Cinema on 1300 859 905 for instructions.
  • Depending on the product warranty you may be asked to return your product to Digital Cinema or the closest authorised service centre for repair (or replacement if required).
  • For your closest service centre simply call our office on 1300 859 905.
  • It is the customer's responsibility to return the item to a local authorised service centre or to Digital Cinema as advised by our customer service representative.
  • All warranties are valid within Australia upon display of a Digital Cinema Tax Invoice.

Extended Warranty Service

Premium Extended warranty plans are available for up to 5 years on our website.
  • Premium Extended warranty plans begin after the manufacturers warranty has finished.
  • Please contact Digital Cinema on 1300 859 905 prior to returning any goods.
  • For all Premium Extended warranty plans. Digital Cinema will organise and pay for the faulty product to be picked up, repaired and returned by a courier service during normal business hours. It is the customerÂ’s responsibility to ensure that they are available during these times.
  • If the returned products are found to be NOT faulty. The customer is responsible for all shipping and assessment charges as incurred by Digital Cinema.

Other Returns

  • Please contact Digital Cinema on 1300 859 905 prior to returning any goods.
  • All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided to you by Digital Cinema on contact. This number must be clearly written on the return label when sending back the goods.
  • Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by Digital Cinema personnel).
  • If goods received are not as ordered, please inform Digital Cinema within 24 hours of receiving the delivery. We ask you not to open any packaging as it can be deemed as acceptance of goods and will not be accepted for returns.
  • Digital Cinema does not offer refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods. Please select your goods carefully before placing your order. We offer comprehensive advice and can assist you when making your purchase decision.
  • In line with the industry standard, shipping cost or any financial charges are non refundable.
  • Cancellation of specially ordered item will result in a restocking fee (25%). This charge is applied by our suppliers and can often be out of our control.
  • Cancellation must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers or shipped by our warehouse may result in the customer paying (25%) restocking charges.
  • Digital Cinema reserve the title of ownership to any goods shipped as result of our error or where payments have not been made in full.

Digital Cinema Security Policy

Digital Cinema uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Digital Cinema or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAYÂ’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to themerchant account held by Digital Cinema.

Digital Cinema Delivery Policy

  • Digital Cinema is committed to providing exceptional customer service and quality products. After ordering online, you will receive an email confirmation from Digital Cinema containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
  • We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days of any delay.
  • We will attempt to send in stock goods via a insured courier service or insured postal service within 2 working days; Once your item(s) have been sent by Digital Cinema it may take up to 7 working days for you to receive them depending on the delivery location; however most deliveries to metropolitan areas take only 1-2 days to arrive.
  • If you wish to query a delivery please contact us enquiry@digitalcinema.com.au or to check the status of your order simply click the order status link at the top of your page.
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