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DIGITAL CINEMA STANDARD TERMS AND CONDITIONS

1. APPLICATION OF THESE CONDITIONS

These Terms apply to all contracts for the sale of goods & services by Digital Cinema Pty Ltd. No amendment, alteration, waiver or cancellation of any of these terms is binding on the Company unless confirmed by the Company in writing. The Customer acknowledges that no employee or agent of the Company has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than as contained in these Terms.

2. INCONSISTENCIES

Where the supply purports to be made on or subject to terms and conditions other than these conditions, the Purchaser agrees that such other terms and conditions are disregarded and form no part of the Contract unless the Supplier agrees otherwise in writing.

3. ACKNOWLEDGMENT

The Purchaser acknowledges and agrees that:

3.1 the Supplier’s liability under these conditions falls solely on the Supplier; and

3.2 the obligations the Purchaser accepts and warranties the Purchaser makes are accepted and made for the benefit of the Supplier and all of the Supplier’s related bodies corporate.

4. ACCEPTANCE OF ORDERS

4.1 Payments are to be made to the Company without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement. All goods remain the property of Digital Cinema until invoice is fully paid.

4.2 A deposit of 35% of the invoice price must be paid when placing an order.

4.3 Where custom made goods or non stocked items are ordered a 50% deposit is to be paid.

4.4 The balance of the invoice price must be paid in full before delivery.

4.5 Digital Cinema can cancel an order anytime without any noitce and a full refund will be provided.

5. TERMS OF PAYMENT

Terms of payment are cash with order, credit card, bank deposit, bank or personal cheque (cheques must clear in full before goods are released)

6. INSPECTION OF GOODS

Unless the Customer has inspected the Goods and given written notice to the Company within 3 days after collection or delivery that the Goods do not comply with the relevant specifications or descriptions, the Goods are deemed to have been accepted in good order and condition.

7. DELIVERY AND RISK

7.1 While Digital Cinema will use all reasonable endeavours to deliver by the date specified, it does not unless otherwise agreed in writing guarantee delivery on that date and is not liable for any loss resulting from late or early delivery. Delivery of the Goods shall be effected when the Goods are unloaded from the delivery vehicle or placed on the Purchaser’s or the Purchaser’s agent’s nominated carrier. If no date for delivery has been specified, then the Goods shall be supplied to the Purchaser and the Purchaser shall receive the Goods as soon as practicable after the Order has been accepted by the Supplier.

7.2 Risk in the Goods passes to the Purchaser at the time of delivery. Delivery to the Purchaser is deemed to occur at the time of delivery to the Purchaser, its agent or carrier.

8. PASSING OF PROPERTY

8.1 The Supplier’s rights under this clause 8 secure:

8.1.a) the Supplier’s right to receive the price of all Goods sold under this Contract;

8.1.b) all other amounts owing to the Supplier under this Contract or any other contract.

8.2 All payments received from the Purchaser must be applied in accordance with section 14(6)(c) of the PPSA.

8.3 The Purchaser agrees that legal title and property in the Goods is retained by the Supplier until payment is received in cleared funds from the Purchaser of all sums owing to the Supplier, whether under the Contract or otherwise. The Purchaser must keep the Goods separate from other goods and store the Goods so that they are readily identifiable as those supplied by the Supplier.

8.4 The Purchaser must not sell the Goods except in the ordinary course of the Purchaser’s business.

8.5 If the Purchaser fails to pay by the due date any amount owing to the Supplier, the Supplier may (without prejudice to any of its other rights) recover and resell any of the Goods in which property has not passed to the Purchaser. In addition to any rights the Supplier may have under Chapter 4 of the PPSA, the Supplier may, without notice, enter any premises where it expects the Goods may be located and remove them without committing

a trespass, and the Purchaser authorises the Supplier to enter onto the premises where the Goods are kept to take possession of the Goods for that purpose at any time. The Purchaser also indemnifies the Supplier from and against all Loss suffered and or incurred by the Supplier as a result of exercising its rights under this clause 8. If there is any inconsistency between the Supplier’s rights under this clause 8 and its rights under Chapter 4 of the PPSA, this clause 8 prevails.

8.6 The Purchaser acknowledges and warrants that the Supplier has a security interest (for the purposes of the PPSA) in the Goods and any proceeds until title passes to the Purchaser in accordance with this clause 8.

The Purchaser must do anything reasonably required by the Supplier to enable the Supplier to register its security interest with the priority the Supplier requires and to maintain that registration.

8.7 The security interest arising under this clause 8 attaches to the Goods when the Purchaser obtains possession of the Goods and the parties confirm that they have not agreed that any security interest arising under this clause 8 attaches at any later time.

9. CANCELLATIONS

No order may be canceled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given it is, at the Company’s election, it must incur a 25% restocking fee

10. FORCE MAJEURE

The Company will not be liable for any breach of contract due to any matter or thing beyond the Company’s control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention or public authority, explosion or accident.

11. WARRANTY

All Goods supplied are covered by such warranties as are specified by the manufacturer and supplied subject to the product standards detailed by the manufacturer

12. INSTALLATION

12.1 Invoices must be fully paid 14 days prior to installation

12.2 While Digital Cinema will take a lot of care during the installation process, there may be a need to create access holes to facilitate the running of cables and speakers. Digital Cinema is not responsible for any restoration work if access holes are created.

12.3 Digital Cinema must be contacted if additional installation work is needed on site beyond what has been agreed to

12.4 Digital Cinema is not responsible for any electrical work and all power points must be provided by customer.

13. INTELLECTUAL PROPERTY

Any technical information, knowledge or processing methods at any time transmitted either orally or in writing by the Supplier to the Purchaser shall remain the property of the Supplier and shall be considered absolutely confidential by the Purchaser who shall not use them for any purpose nor sell transfer or divulge them in any manner to anyone without the prior written consent of the Supplier. The Purchaser warrants that the use by the Supplier of any designs or instructions supplied by the Purchaser will not infringe the patents, trade marks, designs or copyright (”intellectual property”) of any other person and the Purchaser agrees to indemnify the Supplier against any claim relating to or arising from the infringement of any intellectual property of any other person. If at any time a claim is made against the Supplier or the Supplier becomes aware that a claim is likely to be made against the Supplier for infringing any intellectual property or contributing to any such infringement by the Supplier or any other person as a result of supplying Goods, the Supplier may immediately terminate or suspend this Contract

14. TAX AND DUTIES

The Purchaser is liable for all taxes (including GST), duties, levies and other government fees and charges in relation to the Goods. Unless specified otherwise, prices quoted do not include such taxes (including GST), duties, etc.

15. GOODS AND SERVICES TAX

15.1 If, and to the extent, any supply of the Goods under the Contract is a taxable supply within the meaning of the GST Law, the price for the Goods will be increased to include GST payable by the Supplier in respect of the supply.

15.2 All rebates, discounts or other reductions in price will be calculated on the GST exclusive price.

15.3 The parties agree that:

15.3.a) the parties must be registered persons within the meaning of the GST Law;

15.3.b) the Supplier must provide tax invoices and if applicable adjustment notes to the Purchaser in the form prescribed by or for the purposes of the GST Law; and

15.3.c) costs required to be reimbursed or indemnified excludes any amount that represents GST for which an input tax credit within the meaning of the GST Law can be claimed.

16. TRANSPORT

If the Purchaser requests delivery by means other than the means normally used by the Supplier, then the Purchaser must pay all additional costs associated with the means chosen. If, within 4 weeks after the Goods are available for dispatch, the Supplier is unable or finds it impractical to transport the Goods by the means chosen, the Supplier may transport the Goods by any means it considers suitable.

17. OTHER DELIVERY PROVISIONS

Delivery may be made in one or more lots and at different times and by separate deliveries or shipments. Each lot must be accepted and paid for, notwithstanding any late delivery or non-delivery of any other lot. If the Supplier allows the Purchaser to nominate a delivery date, such date may not be more than 60 days after the expected date of manufacture of the Goods, as advised by the Supplier to the Purchaser.

1. PRODUCT SPECIFICATIONS AND DESIGN CHANGES

The Supplier may make any changes or improvements to the design or specification of the Goods at any time without giving prior written notice to the Purchaser unless otherwise agreed in writing.

2. INTERNATIONAL BUYERS

If the Purchaser is not in Australia or is not an Australian company, payment must be made by bank deposit. If the Purchaser requires delivery of the Goods outside Australia, purchaser must organise courier pick up from their end. The Purchaser is liable for all taxes, duties, levies and other government fees and charges in relation to the Goods.

3. WARRANTY SERVICING

The Supplier is not responsible for any dismantling or removal of any installed products for warranty claims. The Purchaser is responsible for any installed equipment to be taken in for warranty. The Purchaser is responsible for re-installation of said equipment.

4. RELATIONSHIP OF THE PARTIES

Except as expressly provided in the Contract nothing in the Contract is intended to constitute a fiduciary relationship or an agency, partnership or trust; and no party has authority to bind any other party.

5. SIGNIFICANT REGULATORY CHANGES

Should any significant change in law or regulation (including the introduction of any form of emission or carbon trading scheme or emissions or carbon tax) occur during the Term, the Supplier will subject to clause 11.1 be entitled, by 10 days notice in writing to the Customer, to increase the price payable by the Customer for Products by an amount equal to the increased cost that will be incurred by the Supplier in supplying the Products to the Customer as a result of such significant change.

6. DEPOSITS

All deposits are strictly non refundable.

7. MISCELLANEOUS

7.1 Any of these conditions may be varied in writing by the Supplier unless otherwise agreed between the parties. Any variation to these conditions will only apply to Purchase Orders placed after the condition has been varied.

7.2 The Supplier may set-off any amounts owed by it to the Purchaser under the Contract against amounts owed by the Supplier to the Purchaser on any account whatsoever.

7.3 The waiver by the Supplier of any provision, or breach of any provision of the Contract is not to be construed as a waiver of any other provision or a breach of any other provision, or further breach of the same or any other provision of the Contract.

7.4 If any provision of the Contract is unenforceable or void either in whole or in part for any reason, then that provision (or part) is deemed to be deleted without in any way affecting the validity or enforceability of any other provision.

7.5 The Contract (including the details appearing on the Purchase Order) constitute the entire agreement between the Purchaser and the Supplier and no modification is binding in relation to the Contract unless agreed to in writing by the Supplier.

7.6 Any dispute arising out of the Contract is governed by the laws of the State or Territory of Australia where the Purchase Order was received by the Supplier and the Purchaser submits to the jurisdiction of and agrees to be bound by the Federal Courts of Australia and of that State.

7.7 The following words have the following meanings in these conditions:

7.7.a) “Contract” means the contract between the Purchaser and the Supplier for the supply of the Goods, as described in clause 1;

7.7.b) “Goods” means all goods and/or services ordered in the Purchase Order;

7.7.c) “GST” has the same meaning as in the GST Law;

7.7.d) “GST Law” means the A New Tax System (Goods and Services Tax) Act 1999 (Cth);

7.7.e) “Loss” means any loss, liability, damage, expense or cost whatsoever and includes (without limitation) indirect or consequential loss or damage, loss of profits or business opportunity, and damage to equipment or property;

7.7.f) “PPSA” means the Personal Property Securities Act 2009 (Cth);

7.7.g) “Purchase Order” means a purchase order issued by the Purchaser to the Supplier;

7.7.h) “Purchaser” means the person (including its successors, personal representatives and permitted assigns) who acquires the Goods from the Supplier, and where this consists of more than 1 person the obligations in the Contract are deemed to be joint and several;

7.7.i) “Related Bodies Corporate” has the meaning given to it in the Corporations Act 2001 (Cth); and

7.7.j) “Supplier” means the company identified in the invoice.

DIGITALCINEMA Purchase Policy

Refund & Returns

  • If the return is due to a defective product Digital Cinema will gladly exchange it for a new unit at no cost to our customers as per our DOA policy. All returns for non-defective products may result in a (25%) restocking fee. This fee covers any delivery, redirection, financial and handling cost that we incur as a result of the return. All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided to you by Digital Cinema on authorisation. This number must be clearly written on the return label when sending back the goods.
  • Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by Digital Cinema personnel).
  • In cases when we authorise a return we recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Digital Cinema will not be responsible for parcels lost or damaged in transit if you choose not to insure.
  • Cancellation of orders must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers, held or shipped by our warehouse may result in the customer paying (25%) restocking charges. This fee covers any delivery, redirection, financial and handling cost that we incur as a result of the cancellation.

DOA Returns 

  • If your product fails within the manufacturer's DOA period (usually 14 days) Digital Cinema will offer an immediate replacement with a new unit following the return of the failed unit.
  • All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided by Digital Cinema on authorisation. This number must be clearly written on the return label when sending back the goods.
  • Digital Cinema will organise and pay (within 14 days)  for the faulty product to be picked up by a courier service up during normal business hours. It is the customer’s responsibility to ensure that they are available during these times.
  • If returning under DOA, and the product is not directly replaceable, Digital Cinema will replace the item with a similar product or offer a refund at our discretion.
  • Once an item has been returned, and confirmed as faulty, a replacement will be shipped to you at no extra charge.

Warranty Claims

  • If your product fails within the warranty period but after the DOA period (usually 14 days), Please contact Digital Cinema on 1300 859 905 for instructions.
  • Depending on the product warranty you may be asked to return your product to Digital Cinema or the closest authorised service centre for repair (or replacement if required).
  • For your closest service centre simply call our office on 1300 859 905.
  • It is the customer's responsibility to return the item to a local authorised service centre or to Digital Cinema as advised by our customer service representative.
  • All warranties are valid within Australia upon display of a Digital Cinema Tax Invoice.

Extended Warranty Service

Premium Extended warranty plans are available for up to 5 years on our website.
  • Premium Extended warranty plans begin after the manufacturers warranty has finished.
  • Please contact Digital Cinema on 1300 859 905 prior to returning any goods.
  • For all Premium Extended warranty plans. Digital Cinema will organise and pay for the faulty product to be picked up, repaired and returned by a courier service during normal business hours. It is the customerÂ’s responsibility to ensure that they are available during these times.
  • If the returned products are found to be NOT faulty. The customer is responsible for all shipping and assessment charges as incurred by Digital Cinema.

Other Returns

  • Please contact Digital Cinema on 1300 859 905 prior to returning any goods.
  • All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided to you by Digital Cinema on contact. This number must be clearly written on the return label when sending back the goods.
  • Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by Digital Cinema personnel).
  • If goods received are not as ordered, please inform Digital Cinema within 24 hours of receiving the delivery. We ask you not to open any packaging as it can be deemed as acceptance of goods and will not be accepted for returns.
  • Digital Cinema does not offer refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods. Please select your goods carefully before placing your order. We offer comprehensive advice and can assist you when making your purchase decision.
  • In line with the industry standard, shipping cost or any financial charges are non refundable.
  • Cancellation of specially ordered item will result in a restocking fee (25%). This charge is applied by our suppliers and can often be out of our control.
  • Cancellation must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers or shipped by our warehouse may result in the customer paying (25%) restocking charges.
  • Digital Cinema reserve the title of ownership to any goods shipped as result of our error or where payments have not been made in full.

Digital Cinema Security Policy

Digital Cinema uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Digital Cinema or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAYÂ’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to themerchant account held by Digital Cinema.

Digital Cinema Delivery Policy

  • Digital Cinema is committed to providing exceptional customer service and quality products. After ordering online, you will receive an email confirmation from Digital Cinema containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
  • We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days of any delay.
  • We will attempt to send in stock goods via a insured courier service or insured postal service within 2 working days; Once your item(s) have been sent by Digital Cinema it may take up to 7 working days for you to receive them depending on the delivery location; however most deliveries to metropolitan areas take only 1-2 days to arrive.
  • If you wish to query a delivery please contact us enquiry@digitalcinema.com.au or to check the status of your order simply click the order status link at the top of your page.
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