Quietex Charlotte Decorative Acoustic Wall Panel

Change of Mind

Please choose carefully as refunds for change of mind would only be accepted with a restocking fee subject to approval. We recommend you carefully choose any products before adding them to your cart and continuing with your order. The restocking fee is 25% if approved.

Goods Damaged in Transit

If any products are delivered damaged, please contact our Customer service Staff as soon as possible. Digital Cinema will organise to have your products returned to Digital Cinema and to arrange for a replacement of your products fast. Damaged products need to be returned in the same condition received by you with all original packaging, accessories and manuals.

Digital Cinema Security Policy

Digital Cinema uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response
• Your complete credit card number cannot be viewed by Digital Cinema or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAYÂ’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Digital Cinema.

Delivery Charges

Digital Cinema will refund all delivery charges in the event an item has to be returned due to a fault or damage and no replacement items can be found. Delivery refund will only be approved within 14 days of purchase and all original packaging, accessories and manuals are included.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

Refer to Consumer Guarantee laws for more information.

Refunds

Any Refunds will be made by Digital Cinema using the same method of payment used to make your purchase. Refunds will normally be processed within five (5) days.

Digital Cinema reserve the right to refund and cancel any order when the below occurs.

• Grossly incorrect pricing has been listed by accident due to human error.
• Items cannot be fulfilled due to stock issues.
• The sale is considered to be fraudulent and Digital Cinema considers the fulfillment of this sale may harm Digital Cinema.

You will be contacted by email to explain why a refund has been issued and products not delivered.

Returns and Repairs

Before returning any goods please contact our service team for approval and return merchandise number 1300 859 905

You may also contact Digital Cinema on 1300 859 905 or visit the store where the items were collected. A Digital Cinema team member will help you with any return or repair. This will include inspecting the products, organising for the products to be repaired, or offering you a replacement.

Products need to be returned within a reasonable time period. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to the Digital Cinema store, due to where you are located please contact our service staff for help with logistics 1300 859 905

Products returned under warranty will be assessed and/or repaired within a reasonable time period. You will be provided with a repair time after the item is assessed. This time may vary due to reasons beyond our or the manufacturer's control, such as parts availability and incorrect fault advice given.

You may be required to pay labour, assessment or freight costs, such as where goods are assessed to have been damaged by misuse or accident, or where the goods are assessed not to be faulty. We will provide you with a cost if this case arrises.

If any electrical goods that you returned may lose settings or user-saved preferences during the resetting and rebooting phases in a repair sequence.

Please note that if you choose to cancel an online order before it has been dispatched and a request for refund is approved, a 1.4% fee will be applied to your refund amount. This fee covers charges that we are unable to recover from the Visa and Mastercard networks.

Thank you for your understanding.