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Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order status?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "Shipped" and it has been 7 working days since the shipped date, please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "Shipped" and it has been 7 working days from the shipped date, please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "Shipped" and it has been 7 working days from the shipped date, please contact customer service for assistance.

Alternatively please refer to your products documentation to view the list of included accessories/parts that are included with your product by the manufacturer. If any of these listed accessories are missing, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

  • 1) Click the "My Account / Order Status" link at the top right side of our site.
  • 2) Enter your email address.
  • 3) Select "I am a new customer".
  • Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please check our purchase policy for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please contact customer service for the availability of your order prior to placing your order. Generally in stock products are sent out from our warehouse 24-48 hours after processing your payment.

Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped.

DIGITALCINEMA Purchase Policy

Refund & Returns

  • If the return is due to a defective product Digital Cinema will gladly exchange it for a new unit at no cost to our customers as per our DOA policy. All returns for non-defective products may result in a (25%) restocking fee. This fee covers any delivery, redirection, financial and handling cost that we incur as a result of the return. All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided to you by Digital Cinema on authorisation. This number must be clearly written on the return label when sending back the goods.
  • Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by Digital Cinema personnel).
  • In cases when we authorise a return we recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Digital Cinema will not be responsible for parcels lost or damaged in transit if you choose not to insure.
  • Cancellation of orders must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers, held or shipped by our warehouse may result in the customer paying (25%) restocking charges. This fee covers any delivery, redirection, financial and handling cost that we incur as a result of the cancellation.
  • Digital Cinema reserves the right to refund any purchase when the delivery postcode does not fall under our 19.95 non metro promotion. Not all NT and WA country areas fall under our 19.95 promotion as well as some other remote areas in Australia . If you are unsure please call for a delivery quotation prior to purchase. Most capital cities in Australia fall under our free delivery promotion.

DOA Returns

  • If your product fails within the manufacturer's DOA period (usually 7 days) Digital Cinema will offer an immediate replacement with a new unit following the return of the failed unit.
  • All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided by Digital Cinema on authorisation. This number must be clearly written on the return label when sending back the goods.
  • Digital Cinema will organise and pay for the faulty product to be picked up by a courier service up during normal business hours. It is the customerÂ’s responsibility to ensure that they are available during these times.
  • If returning under DOA, and the product is not directly replaceable, Digital Cinema will replace the item with a similar product or offer a refund at our discretion.
  • Once an item has been returned, and confirmed as faulty, a replacement will be shipped to you at no extra charge.

Warranty Claims

  • If your product fails within the warranty period but after the DOA period (usually 7 days), Please contact Digital Cinema on 1300 859 905 for instructions.
  • Depending on the product warranty you may be asked to return your product to Digital Cinema or the closest authorised service centre for repair (or replacement if required).
  • For your closest service centre simply call our office on 1300 859 905.
  • It is the customerÂ’s responsibility to return the item to a local authorised service centre or to Digital Cinema as advised by our customer service representative.
  • All warranties are valid within Australia upon display of a Digital Cinema Tax Invoice.

Extended Warranty Service

  • Premium Extended warranty plans are available for up to 5 years on our website.
  • Premium Extended warranty plans begin after the manufacturers warranty has finished.
  • Please contact Digital Cinema on 1300 859 905 prior to returning any goods.
  • For all Premium Extended warranty plans. Digital Cinema will organise and pay for the faulty product to be picked up, repaired and returned by a courier service during normal business hours. It is the customerÂ’s responsibility to ensure that they are available during these times.
  • If the returned products are found to be NOT faulty. The customer is responsible for all shipping and assessment charges as incurred by Digital Cinema.

Other Returns

  • Please contact Digital Cinema on 1300 859 905 prior to returning any goods.
  • All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided to you by Digital Cinema on contact. This number must be clearly written on the return label when sending back the goods.
  • Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by Digital Cinema personnel).
  • If goods received are not as ordered, please inform Digital Cinema within 24 hours of receiving the delivery. We ask you not to open any packaging as it can be deemed as acceptance of goods and will not be accepted for returns.
  • Digital Cinema does not offer refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods. Please select your goods carefully before placing your order. We offer comprehensive advice and can assist you when making your purchase decision.
  • In line with the industry standard, shipping cost or any financial charges are non refundable.
  • Cancellation of specially ordered item will result in a restocking fee (25%). This charge is applied by our suppliers and can often be out of our control.
  • Cancellation must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers or shipped by our warehouse may result in the customer paying (25%) restocking charges.
  • Digital Cinema reserve the title of ownership to any goods shipped as result of our error or where payments have not been made in full.

Digital Cinema Security Policy

  • Digital Cinema uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
  • All online credit card transactions performed on this site using the eWAY gateway are secured payments.
  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Digital Cinema or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAYÂ’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Digital Cinema.

Digital Cinema Delivery Policy

  • Digital Cinema is committed to providing exceptional customer service and quality products. After ordering online, you will receive an email confirmation from Digital Cinema containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
  • We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
  • We will attempt to send in stock goods via a insured courier service or insured postal service within 2 working days; Once your item(s) have been sent by Digital Cinema it may take up to 7 working days for you to receive them depending on the delivery location; however most deliveries to metropolitan areas take only 1-2 days to arrive.
  • If you wish to query a delivery please contact us at accounts@digitalcinema.com.au or to check the status of your order simply click the order status link at the top of your page.

International Shipping

Do you ship to my country?

At this time we only Deliver to Australia and New Zealand.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Please see our Purchase Policy for complete details regarding our return policy.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do you charge GST?

All our prices included 10% GST as per Australian Taxation Laws. A tax invoice is provided with delivery of your products for all purchases.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the My Account / Order Status link at the top right hand side of our site to print your order sheet.

Alternatvely contact customer service on 1300 859 905 for a copy of your Tax invoice.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How to Select the Best Home Theatre Speaker System at the Best Price By: Paul Godfrey

Finding the best home theatre speaker system

With all the makes and models of home theatre speaker systems on the market today finding one that will suit your needs can be a real chore. But there is an easy way to get the system you want at the best possible price.

First we'll take a look at home theatre components, then I'll show how to get rock bottom prices on a quality home theatre system.

Home theatre speaker system components

While home theatre systems can be bought all in one package, buying individual components, including speakers, lets you get the best of every element.

Like any good audio system, the best home theatre speaker systems will have midrange speakers, a set of tweeters, and a sub woofer. It's the speakers that give you the full surround sound experience.

Home theatre speaker system features

Home theatre speaker systems come in wired and wireless designs. Compare them both for their sound quality and how easy or difficult they will be to install.

The best home theatre speaker systems have good crossover design. While the speaker driver is important, good crossover can make any driver sound good, while bad crossover can make even a good driver sound bad.

Music playback is a good way to judge sound quality. Most DVDs do not produce great music signals, but if your speakers can handle a CD, then you know they are going to sound good playing a DVD.

Decide how many speakers you need. Many small speakers provide surround sound while large tower speakers are good for stereo effects. Small speakers also work better with a single sub woofer. The ideal home theatre speaker system has five speakers for surround sound.

You may also prefer one surround sound system to another. The most popular surround sound systems today are Dolby Pro Logic, Virtual Dolby, and Q Surround.

How to compare home theatre speaker system prices

Start by visiting your local electronics stores to get an idea of system capabilities, features, and prices. Make sure you listen to each system so you know how they sound in person. Then go online to get product reviews and price comparisons.

The comparison shopping website I use provides independent comparisons of products as well as unbiased reviews of home speaker systems by consumers like yourself. You also get price comparisons for various home theatre systems, pictures of each system, plus detailed product information. They even rate the various retailers so you'll know which ones are reputable.

Online Ordering

Your information is safe with us. Your order will be processed on a secure server with 128-bit encryption for your privacy and security.

Ordering online from Digital Cinema is quick, easy and safe. Thousands of customers have already bought projectors online with Digital Cinema, which provides secure online order processing and shipment tracking.

Here is a quick overview of how our system works. If you experience technical difficulties while placing your order, please call us at 1300 859 905

Shopping Cart

The Shopping Cart is similar to the shopping cart you use at the supermarket. You add items to the cart when you click the "Add to Cart" button from anywhere in the site. The items you place in your cart will stay in your cart until you remove them or pay for them at Checkout.

Checkout

This is the information gathering process. Here you are prompted to input your shipping address, shipping method, billing address and credit card information to pay for your order. All this happens in a secure channel on our web site and is protected by encryption.

Confirm Your Order

The final step is to review your order for accuracy. If all checks out, click the "Confirm Order" button. You will receive an order number that you can use to track your order later.

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service on 1300 859 905 for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

How do I contact you?

Please click here for our company contact information.

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